Email Support
magicdominoapp@gmail.com
Frequently Asked Questions
How does AI score counting work?
Point your camera at your dominoes using the camera icon in the app. Our AI will automatically detect and count the pips in real-time as the dominoes appear in view. Make sure the dominoes are clearly visible and well-lit for best results.
What's included in the free version?
The free version includes basic score tracking for 2-4 players and limited themes. You get 3 free AI counting uses per game, and you can watch a short video to unlock 3 more whenever you need them — or upgrade to Premium for unlimited AI counting with no ads. You can play unlimited games!
What does Premium include?
Premium unlocks unlimited AI counting, ad-free experience, tournament mode, all themes and animations, game sharing, and custom scoreboard backgrounds (iOS 26+ & Android) on both platforms. On iOS you also get iCloud sync and widgets & Live Activity (iOS 26+) — these are coming to Android in a future update. Recurring subscriptions (Monthly, 6-Month, Annual) include a 14-day free trial. Lifetime Access requires immediate one-time payment with no trial.
Does the 14-day free trial apply to all Premium options?
No. The 14-day free trial only applies to recurring subscriptions (Monthly, 6-Month, and Annual plans). If you choose Lifetime Access, it's a one-time payment with no trial period, but you get permanent Premium access forever.
How do I add widgets to my home screen? (Premium, iOS 26+ only)
Widgets are currently available on iPhone and iPad running iOS 26 or later. Long-press on your home screen, tap the "+" button in the top left, search for "Magic Domino", and select the widget size you want. You can add widgets to your home screen or lock screen to see your live scores! Widget support for Android is planned for a future update.
What is Live Activity? (Premium, iOS 26+ only)
Live Activity displays your current game score in real-time on your lock screen and Dynamic Island. When you start a new game with Premium, your live score automatically appears! It updates as you add points during the game.
How do I add Quick Points from my Lock Screen or Dynamic Island? (Premium, iOS 26+ only)
With Premium and iOS 26+, when you have an active game, you'll see Live Activity on your Lock Screen and Dynamic Island. Simply tap the Quick Points button to add points without opening the app. You can also undo your last score directly from there!
How do I customize my scoreboard background? (Premium, iOS 26+ & Android)
On iPhone and iPad running iOS 26 or later, and on Android, go to Settings → Scoreboard Background → Select Photo. Choose a photo from your library, adjust the opacity and blur to your liking, and save! Your photo is stored locally on your device and never uploaded to our servers.
Why can't I see the custom background or widget features?
Both are Premium features, so first make sure you have an active Premium subscription. Beyond that:
- Custom Backgrounds are available on Android and on iPhone or iPad running iOS 26 or later. Make sure your device meets these requirements.
- Widgets & Live Activity currently require iPhone or iPad on iOS 26 or later. They are not yet available on Android and are planned for a future update.
How do I restore my Premium purchase?
Go to Settings → tap "Upgrade" → On the paywall screen, tap "Restore Purchase" at the top right. On iOS your purchase is tied to your Apple ID; on Android it's tied to your Google account. It will be restored automatically as long as you're signed in to the same account you purchased with.
Can I sync my games across devices?
On iOS, yes — with a Premium subscription, your game history syncs automatically via iCloud across all your Apple devices. Cross-device sync is not yet available on Android, but it's planned for a future update. On all platforms, your game history is always saved locally on your device.
How do I cancel my subscription?
On iOS, subscriptions are managed through Apple: Settings → [Your Name] → Subscriptions → Magic Domino → Cancel Subscription. On Android, they're managed through Google Play: open Google Play → tap your profile icon → Payments & subscriptions → Subscriptions → Magic Domino → Cancel.
How does Tournament Mode work?
Create a tournament with 4, 8, 16, or 32 players. The app automatically generates brackets and tracks winners through each round until a champion is crowned!
Can I share my games with friends?
Yes! Premium users can export game states and share them with friends to continue playing later.
The AI isn't counting correctly. What should I do?
Make sure your dominoes are:
- Well-lit and clearly visible in the camera view
- Not overlapping each other
- Against a contrasting background
- Held steady for the AI to detect them
Is my photo safe when I use a custom background?
Absolutely! When you select a photo for your scoreboard background, it's compressed and stored locally on your device only. Your photos are never uploaded to our servers or shared with anyone. You have complete control and can remove the custom background anytime.
Feature Requests & Feedback
We love hearing from our users! If you have suggestions for new features or improvements, please email us at magicdominoapp@gmail.com
Report a Bug
Found a bug? Please let us know by emailing magicdominoapp@gmail.com with:
- Description of the issue
- Steps to reproduce it
- Your device model and OS version (iOS or Android)
- Screenshots if possible
Response Time
We typically respond to all support requests within 24–48 hours. Thank you for your patience!